We work hard to make our Weekly Food Box program as convenient and worry-free as possible. Below you can find many common questions.
Where are add-ons located?
Add-ons are delivered every Winter delivery in separately packaged “add-on” boxes. Please be sure to take the add-ons with your name label. **Some locations keep add-ons in a refrigerated location so be sure to check with email@example.com where your add-ons are located before giving up!
Help! I can’t find my box/add-ons/store order!
Email firstname.lastname@example.org during your locations scheduled pick-up time and we will help you locate your items. If emails are sent about missing items after your locations allotted pick-up time you will not be reimbursed for missing items.
I got my box- but an item is missing!
Requests for replacing missing items in your veggie box must be sent to email@example.com within 24 hours of delivery. Check out our refund policy for more information.
What are the times/locations for Winter 2019 pick up?
How do I get reminders about my delivery?
To sign up for day-of box pick-up reminders check out this page and sign up for our text message reminders by texting your location’s code to 95577! This is our only method of Winter box reminders, so make sure to opt in! (We promise we won’t spam you!)
What if there is something in the box I don’t know how to cook?
One of the greatest features of your subscription is your online newsletter. Each week with your box we will send a newsletter to your email letting you know any events we have coming up, farms we want to feature, as well as pictures of EVERY SINGLE ITEM in your box, storage tips, and recipes! To sign up for the newsletter head here. To view current newsletters check here.
What if there’s something in my box that I have no idea what it could be?
Is there a veggie in your box that you have NO IDEA what it can be? Check out current newsletters here. Still no idea? Send firstname.lastname@example.org a picture of your veggie and she’ll help you out.
I signed up for the newsletter but I’m not getting the emails.
First, check your promotions or spam folder for our newsletters. Next, email email@example.com to make sure you’re subscribed!
Can I ever skip my box?
Yes! You can place up to 3 holds (without charge) during the Winter season from November 29th-May 10th for any reason up until 5 days before your scheduled delivery. After you have maxed out your holds you are still able to skip your box any week, but your card will be charged and the box will be donated to a family in need.
How do I place a hold?
You can log into your account here. Subscriptions >> Winter Fresh Farm Food Box and select the dates you wish you hold (place your holds from Wednesday to Saturday of the week you need to hold). If you have any add-ons you will need to place holds under EACH add-on in addition to your Winter Fresh Farm Food Box hold. Go back to Subscriptions and select each add-on and place your holds individually. Alternatively, you can email firstname.lastname@example.org the dates you would like to hold and she will take care of it for you. You can place holds as early as you’d like for weeks to come! If you need to place a hold for your next box you need to do that by “cancelling” your next order. You “cancel” your next order by logging into your account on Wednesday the week prior to your distribution at 8am until 5 days before your scheduled distribution date >> View Order >> Cancel Order and that will effectively place your share on hold for that week. Your subscription will continue as usual the following distribution.
What if I paid in advance- can I still place a hold?
If you pay in full for a season and request a hold you will be eligible to receive repayment (for the first 3 holds) in the form of store credit, transferring that balance to the next season, or by check at the end of the current season.
Can I place a late hold?
All holds must be placed no later than 5 days before your scheduled distribution date. All holds placed/requested after that deadline will be treated as donations where the card will still be charged and the box will be donated to a family in need.
Can I donate my box in lieu of placing a hold?
Absolutely! Just email email@example.com the date(s) you would like to donate your box, and instead of placing the hold we will charge your card and donate your box to a family in need.
Where is my box donated?
We work with the YMCA after-school programs, and donate some boxes to children who attend those programs to share with their families. We also donate to YMCA senior programs for people who are changing their diet in hopes of getting off their medication. Lastly, we work with churches in the Mount Vernon area to assist us in finding families in need.
Can I change my pick-up location for one week only?
Yes! If you would like to change your pick-up location for the upcoming distribution you can log into your account from Wednesday at 8am the week before your distribution up until 5 days before your scheduled distribution >> View Order >> Change Location on the left. This will ONLY change your location for that distribution. If you need to change your location for another day (ex. I can’t pick up Friday, I need a Thursday location!– email firstname.lastname@example.org)
Can I change my pick-up location permanently if something works better for me?
Absolutely! Email email@example.com the location you would like to update to and she will make that change for you! Please request location updates no later than 5 days before your scheduled distribution. Otherwise, the change will take effect the following distribution.
Can I sign-up at any location?
Most of our drops are open to the public, so feel free to sign up at any one of those locations! If you see a location tagged Employees Only/School Families Only there is special access required for Employees/School Families to be able to pick-up at these locations and they are not open to the public.
I can’t make my usual pick-up day/time but still want my box, what are my options?
You can check the location’s list for other pick-up locations and times that would work better for you and email firstname.lastname@example.org no later than 5 days before your schedule distribution and we can get you moved over for that week. Alternatively, you can have family members or friends pick up your share for you! (Just make sure they know to grab the box/add-ons with your name label).
What do you mean by sustainable?
When we say sustainable we mean 100% of our veggies, meat, and dairy are non-gmo, grass fed, and free pastured. All of the small family farms we work with follow these practices. It is important to us that every single step of our food system – from the soil, to the animals, to our farmers, and to you – is treated with great value and care.
Do you offer any local Ohio products other than veggies?
Yes! We offer beef, cheese, milk, and eggs as a bi-weekly subscription in addition to our Winter Fresh Farm Food box Shares.
What is offered on your online store?
You can add ALL Ohio has to offer to your weekly pick-up by shopping at our A La Carte online store. Coffee, produce, meat, dairy, snacks, grains, Gluten Free treasures- you name it- we’ll have it! Even without a veggie share subscription you are still able to order from our store with a store minimum purchase!
How can I shop/receive items from your online store?
Members: Log into your account here click CONTINUE SHOPPING and purchase some goodies!
Non Members: Check out this link, select the most convenient pick up location for you, and start shopping!
If your store order contains frozen items, or is simply too large to fit in your regular box it will be packaged separately so make sure to check for extra boxes/silver mailers with your name label on them. ***Certain store items are on a delay for ordering purposes, so please reach out if you are unable to find your items.
What can be expected in the Winter box?
Even in Ohio you can get fresh veg all year long! The Winter share contains 10-16 items each distribution: Chard, Kale, Sweet Potatoes, Egg Noodles, Potatoes, Maple Syrup, Apples, Pears, Mushrooms, Microgreens, Spinach, Honey, Applesauce, Onions, Turnips, Radishes, Beans, Pumpkins, Squash (Acorn, Butternut, Spaghetti), Garlic, Carrots, Tofu, Tortilla Chips, Salsa, Cabbage, Apple Cider Vinegar, Amish Pie, Basil, Bok Choy, Watercress, Hydro Lettuce, Spring Mix, Pickled Carrots, Pickled Beets, and more!
Can I sign up for the 2019 season?
Absolutely! Our 2019 Season runs from May 15th-November 22nd. Just head here and select one of our 2019 SEASON delivery locations to get started.
What if someone in my family has a food allergy or we have food guidelines (e.g., gluten free, vegan, vegetarian, paleo)
Please email email@example.com your food allergies/restrictions and we will add your name to our dietary restrictions list. When that food item comes up we will try our best to substitute it for an extra veggie or comparable non-perishable.
Where do you get your veggies/meat from?
We work with sustainable veggie farms all located in Ohio! Additionally, we only work with Ohio Farmers who raise their animals on open pasture and grass. Check out our farm’s page for more information on the farms we work with, how they got started, and the delicious goodies they provide!
What is your cancellation policy and is there a fee?
If your food subscription becomes inconvenient for you, you can cancel your box at any time, so why wait to get delicious food on your plate! **All cancellation requests must be received no later than 5 days before your scheduled distribution or you will be required to pay for that week’s share and your cancellation will be processed the following week. Email firstname.lastname@example.org to cancel your subscription.